Ceerose partnered with DLP Manager to elevate their post-construction operations

Overview

Ceerose partnered with DLP Manager to elevate their post-construction operations across multiple residential developments. With reputation and purchaser experience central to their business, Ceerose sought a solution that could unify defect management, streamline communication, and deliver clear visibility to all stakeholders throughout the Defects LiabilityPeriod.

Challenges Before Using DLP Manager

Prior to implementation, Ceerose relied on traditional manual methods to manage post-construction defects:

• No single system that captured the full lifecycle of defect management.
• Fragmented communication between purchasers, subcontractors, and internal teams.
• Reliance on emails, spreadsheets, and manual follow-ups to track defect progress.
• Lack of real-time visibility into defect trends or contractor performance.
• DiKiculty demonstrating to clients (developers) that issues were being handled promptly and consistently.

These limitations created administrative burden and increased the risk of delays during rectification.

Implementation

Ceerose partnered with DLP Manager to enhance client satisfaction and streamline communication across projects. The rollout included onboarding subcontractors, integrating PSI workflows, and centralising purchaser communication into one system. This approach not only improved the purchaser journey but also provided Ceerose’s developer clients with confidence and transparency during the DLP period.

Key Features Used

• DLP Manager App – Efficient defect capture and processing on-site.
• Dashboards & Analytics – Real-time oversight of defect volumes, closure rates, and contractor responsiveness.
• QR Code Reports for Subcontractors – Actionable, trade-specific lists to ensure prompt rectifications.
• Purchaser & Contractor Communication Tools – Streamlined engagement and tracking of issues from notification to closure.
• Pre-Settlement Inspection (PSI) Capabilities – Enabled Ceerose to integrate PSI data directly into ongoing DLP workflows.

Results & Improvements

Ceerose initially engaged DLP Manager to manage historical defects; however, the benefits became far more substantial once the software was introduced at the Pre-Settlement Inspection stage and carried through the entire Defects Liability Period.

Across the Abbies Lane, Alex & Co, and Munro House projects, Ceerose achieved:

• A smoother, more consistent purchaser experience, aligned with Ceerose’s reputation-first approach.
• Clear, quantifiable insights into defect types, volumes, and closure rates using real-time analytics.
• Daily reductions in defect backlog, even during the initial spike following purchaser move-ins.
• A demonstrable advantage for developer clients, who could see that more defects were being closed than raised each day.
• Improved subcontractor accountability, supported by data-driven performance tracking.
• A unified workflow connecting PSI findings, purchaser requests, contractor assignments, and final close-out.

Ultimately, DLP Manager strengthened Ceerose’ s ability to handle defect rectifications efficiently while presenting a highly professional, transparent process to all stakeholders.

Client Testimonial

“DLP Manager has proved to be a valuable asset to Ceerose as a business. As the QA Manager, dealing with constant defect requests over email and Excel was not eCicient. Evolving our internal systems to incorporate DLP Manager has streamlined my role and enabled me to manage our internal teams and contractors with ease. The most important thing for me is the data collected about the types of defects we are receiving, so we can improve on the next handover. All our projects will be in DLP Manager from Pre-Settlement Inspections to the end of the defect period moving forward.”

Peter Tabet – QA Manager, Ceerose