Privacy Policy

DLP Solutions Pty Ltd (trading as DLP Manager Operations) Pty Ltd (ABN 97 678 106735) trading as DLP Manager Operations (ABN 99 663 001 330).

Last updated: January 2026

1. Introduction

DLP Solutions Pty Ltd (trading as DLP Manager Operations) Pty Ltd ("DLP Solutions PtyLtd (trading as DLP Manager Operations)", "we", "us", "our") is an Australian companyheadquartered in Sydney, New South Wales. We provide a cloud-based defect andpost-construction management platform used by property developers, builders, headcontractors, strata managers, subcontractors and property owners.

This Privacy Policy explains how we collect, use, store and disclose personalinformation in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using the DLP Solutions Pty Ltd (trading as DLP Manager Operations)platform, you acknowledge that your personal information will be handled inaccordance with this Privacy Policy.

For questions or concerns, contact us at info@dlpmanager.com.au.

2. Scope of This Policy

This Privacy Policy applies to:

  • The DLP Solutions Pty Ltd (trading as DLP Manager Operations) web platform
  • The DLP Solutions Pty Ltd (trading as DLP Manager Operations) mobileapplications
  • All related services, integrations, support and communications

It applies to all users, including subscribers, invited users, residents, owners,subcontractors, builders, developers and strata representatives.

3. Our Role – Data Controller and Processor

DLP Solutions Pty Ltd (trading as DLP Manager Operations) operates as a technology service provider.

  • The organisation that creates or administers a project (for example, a developer, builder or strata manager) is generally the data controller for that project.
  • DLP Solutions Pty Ltd (trading as DLP Manager Operations) acts primarily as a data processor, processing information on behalf of the controller to provide the service.
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Project administrators control:

  • Which users have access to a project
  • What information users can see
  • How long project data is retained (subject to legal requirements)

DLP Solutions Pty Ltd (trading as DLP Manager Operations) does not determine the purpose of data collected within a project beyond providing the platform functionality.

4. Personal Information We Collect

We may collect the following categories of information:

Identity and Contact Information

  • Name
  • Email address
  • Phone number
  • Business or postal address
  • Company or organisation name and ABN

Project and Data

  • Defect descriptions and classifications
  • Photos and videos uploaded as defect evidence or proof of rectification
  • Lot, unit or asset identifiers
  • Booking, access and completion records
  • Comments, notes and communications within the platform
  • Maintenance and maintenance data

Technical and Usage Information

  • IP address
  • Browser and device type
  • Operating system
  • Log files and audit records
  • Date and time stamps

Mobile Application Data

  • Camera access for capturing defect and rectification images
  • QR code scanning to identify and update defect records
  • Location metadata that may be embedded in photos (if enabled on the device)

DLP Solutions Pty Ltd (trading as DLP Manager Operations) does not use mobile permissions to track users outside of platform functionality.

5. How We Collect Information

We collect information when you:

  • Register an account or are invited to a project
  • Use the platform to log, manage or close defects and maintenance
  • Upload photos, videos or documents
  • Communicate with other stakeholders through the system
  • Contact our support team

Some technical information is collected automatically when you access the platform.

6. How We Use Personal Information

We use personal information to:

  • Provide, operate and maintain the DLP Solutions Pty Ltd (trading as DLP Manager
    Operations) platform
  • Facilitate defect and maintenance tracking from submission to closeout
  • Enable communication and coordination between stakeholders
  • Maintain audit trails and compliance records
  • Improve platform performance and user experience
  • Provide system notifications, updates and support
  • Meet legal, regulatory and contractual obligations

We do not sell personal information and do not use it for unrelated marketing purposes.

7. Cookies and Analytics

DLP Solutions Pty Ltd (trading as DLP Manager Operations) uses cookies and similar
technologies to:

  • Maintain secure login sessions
  • Enable core platform functionality
  • Understand aggregate usage patterns
  • Improve performance and reliability

You can disable cookies through your browser settings; however, some features may not function correctly.

8. Data Hosting, Storage and Security

  • DLP Solutions Pty Ltd (trading as DLP Manager Operations) is hosted on Amazon
  • Web Services (AWS) infrastructure located in Sydney, Australia
  • Data is stored within Australia unless required by law
  • Data is backed up daily with defined retention periods

Security measures include:

  • Role-based access controls (least-privilege principle)
  • Secure authentication and encrypted data transmission
  • Audit logs of system activity
  • Ongoing monitoring and system updates

We align our practices with recognised information security frameworks, including ISO 27001 principles. While no system can be guaranteed as completely secure, we take reasonable steps to protect personal information from misuse, loss and unauthorised access.

9. Disclosure of Personal Information

We may disclose personal information:

  • To authorised users within the same project, based on role permissions
  • To trusted service providers who assist in operating the platform (such as hosting, analytics or support services)
  • Where required or authorised by law, regulation or court order
  • In connection with a merger, acquisition or sale of business assets (with reasonable notice)

All third-party service providers are required to handle information securely and only for
authorised purposes.

10. Data Retention

We retain personal information:

  • For as long as an account or project remains active
  • As required to comply with legal, regulatory and contractual obligations

Where possible, personal information is securely deleted or de-identified when no longer required, subject to backup and archival processes.

11. Access, Correction and Complaints

You may request to:

  • Access personal information we hold about you
  • Correct inaccurate, incomplete or outdated information
  • Raise a complaint about how your information has been handled

Requests can be made by contacting . We will respond info@dlpmanager.com.au within a reasonable timeframe and in accordance with the Privacy Act.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Third-Party Websites and Integrations

The platform may contain links to third-party websites or integrations. DLP Solutions Pty Ltd (trading as DLP Manager Operations) is not responsible for the privacy practices of those third parties, and users should review their privacy policies separately.

‍13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the platform, legal requirements or business practices.

Material changes will be communicated via the platform or by email. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact:

DLP Solutions Pty Ltd (trading as DLP Manager Operations) Pty Ltd

Email: info@dlpmanager.com.au
Website: www.dlpmanager.com.au

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