DLP Manager from a Developer’s Perspective

Overview

Mulpha Developments sought a modern, transparent, and data-driven approach to managing post-construction liabilities across their residential communities. For Essentia Stage 3, Mulpha implemented DLP Manager to improve communication with their builder, streamline defect tracking, and deliver a more consistent and reliable experience for residents.

Challenges Before Using DLP Manager

Prior to implementation, Mulpha faced several challenges that limited visibility and efficiency during the Defects Liability Period:

• Limited transparency across all stakeholders, including residents, builder, and developer teams
• Difficulty maintaining builder accountability
• Inefficient and inconsistent defect tracking
• Minimal analytics and reporting to track trends and closure performance
• Insufficient before-and-after photo documentation, making verification difficult

These gaps created unnecessary friction during the DLP period and impacted both internal workflows and resident satisfaction.

Implementation

Mulpha onboarded DLP Manager following an enquiry from Renia Cox, with implementation completed collaboratively between Renia and Bryn Pritchard from DLP Manager. The transition replaced Mulpha’s manual, fragmented systems with a centralised platform designed to support developer-level oversight while facilitating clear communication with their builder, Intrec Management.

Key Features Used

• DLP Manager Data & Analytics – Provided clear insights into defect trends, volumes, and closure rates.
• Defect Tracking System – Ensured full visibility over all reported issues from start to finish.
• Automatic Defect Notifications – Enabled timely updates for all parties, reducing oversight gaps.
• Subcontractor Defect Reporting – Offered accurate, traceable workflows for builder and subcontractor teams.

Results & Improvements

Mulpha was motivated to elevate its approach to post-construction liability management, especially as Essentia Stage 3 provided a clear comparison to earlier stages that had been managed without DLP Manager.

With the platform fully integrated, Mulpha experienced transformative benefits:

• A complete shift in defect management methodology, replacing manual processes with an automated, transparent system.
• Full confidence that no defects were missed, backed by mandatory documentation, photo evidence, and sign-off requirements.
• Strengthened builder accountability, ensuring Intrec Management delivered timely and accurate rectifications.
• Significantly enhanced resident satisfaction, driven by consistent communication and clear progress visibility.
• Reliable data insights, allowing Mulpha to track performance against previous stages and demonstrate measurable improvements.
• Improved reputation and brand trust, a critical priority for Mulpha as a leading Australian developer.

The structured, data-driven approach provided by DLP Manager gave Mulpha a level of quality control and transparency that had not been possible with earlier manual systems.

“Since incorporating DLP Manager’s defect management solution, we’ve seen a remarkable improvement in the consistency and efficiency of our processes. The platform has streamlined communication, reduced oversight gaps, and given us clearer visibility over every stage of defect resolution. It’s transformed the way we manage quality and has lifted the standard of our delivery across the board. I won’t manage a project defect liability period moving forward without it.”

Renia Cox – Client Liaison Manager, Mulpha Developments