May 2026
5 min read

Setting the Benchmark in Defect Management at Balfour Place

Client:
Strata Choice
Project:
Balfour Place

Project:

Balfour Place

Builder:

Builtcom Constructions

Building Management:

Cavil Group

Strata Management:

Strata Choice

Platform:

DLP Manager

Overview

Balfour Place represents a best-practice example of howstructured defect management, when combined with the right technology, can deliver outstanding outcomes for all stakeholders.

Through the implementation of DLP Manager, Builtcom Constructions successfully managed over 1,800 defects across the full project lifecycle, achieving exceptional close-out rates, strong contractor accountability, and a seamless transition into operations for both building and strata management teams.

The Challenge

Large-scale residential developments often face:

  • High volumes of defects across multiple stages
  • Complex coordination between contractors
  • Pressure during pre-settlement inspections (PSI)
  • Ongoing expectations from residents, strata, and building managers
  • Risk of delays, poor communication, and reputational impact

For Balfour Place, the challenge was not just volume—but delivering consistency, visibility, and speed at scale.

The Solution: DLP Manager

DLP Manager provided a centralised, real-time platform that connected Builtcom, subcontractors, Cavil Group, and Strata Choice.

Key Capabilities Delivered

  • Centralised defect logging across all stages
  • Live tracking and contractor accountability
  • Automated workflows and notifications
  • Transparent reporting for all stakeholders
  • Structured handover from construction to operations

The Results

1. Exceptional Whole-of-Project Performance

Across the full lifecycle of the project:

  • 1,844 total defects managed
  • 1,821 defects closed
  • Only 23 defects remaining open

This reflects a >98% close-out rate, demonstrating strong governance and consistent follow-through by Builtcom.

2. Outstanding Pre-Settlement Inspection (PSI) Outcomes

The PSI phase—often the most critical for customer satisfaction—was exceptionally well managed:

  • 1,086 PSI defects recorded
  • 1,085 defects closed
  • Only 1 defect remaining open

This equates to a 99.9% completion rate, highlighting near-perfect execution during handover.

 3. Strong Contractor Accountability

DLP Manager provided full visibility of subcontractor performance:

  • Minimal defects outstanding across most trades
  • Clear allocation and tracking ensured accountability at every level

Even at scale, contractor performance remained tightly controlled and measurable.

4. Balanced Defect Distribution & Quality Control

Defects were effectively managed across all categories,including:

  • Paint & finishes (411 defects, 410 closed)
  • Joinery (226 defects, 225 closed)
  • Electrical (198 defects, 195 closed)

This demonstrates not only volume handling, but consistent quality control across trades.

Benefits to Stakeholders

Builtcom Constructions (Builder)

  • Delivered a highly controlled and transparent defect process
  • Maintained strong subcontractor accountability
  • Achieved industry-leading close-out performance
  • Protected brand reputation through quality delivery

 

Cavil Group (Building Management)

  • Received a clean, well-documented asset at handover
  • Minimal residual defects to manage operationally
  • Full visibility of defect history and resolutions
  • Reduced ongoing maintenance burden

 

“The handover at Balfour Place was one of the smoothest I’ve experienced. Builtcom really delivered in terms of visibility, organisation,and defect completion through DLP Manager, which made it easy for us to begin operations from day one.

With very few defects left outstanding and a clear audit trail in place, we could focus on giving residents a high level of service instead of chasing up unresolved issues.”

Angelo Soldatos — Cavil Group

 

Strata Choice (Strata Manager)

  • Entered a building with near-complete defect resolution
  • Reduced volume of owner complaints post-settlement
  • Clear audit trail for defect tracking and closures
  • Improved owner satisfaction and trust

 

“The quality of defect resolution at Balfour Place made a noticeable difference from day one. With clear visibility and minimal outstanding issues, we were able to support owners more effectively and reduce post-settlement friction.”

Vera Terzic — Strata Choice

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Why This Project Stands Out

Balfour Place is not just a successfully completed project, itis a model for best practice in post-construction defect management.

The combination of:

  • High defect volumes
  • Exceptional close-out rates
  • Near-perfect PSI results
  • Minimal outstanding issues

demonstrates what is possible when process,accountability, and technology align.

 

The Role of DLP Manager

DLP Manager was the backbone of this success:

  • Enabled     real-time collaboration across all stakeholders
  • Ensured     no defect was lost, delayed, or untracked
  • Provided     data-driven oversight at every stage
  • Delivered     confidence at handover and beyond

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Conclusion

Through disciplined processes and the power of DLP Manager,Builtcom Constructions delivered Balfour Place with an exceptional standard of defect management.

For Cavil Group and Strata Choice, this translated into a smooth transition, reduced operational risk, and a high-quality asset from dayone.

This project sets a clear benchmark for how modern construction teams can elevate post-construction performance and stakeholder outcomes.

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